The ROI SBS Voice Of the Customer (VOC) Value Based Positioning Model focuses on the customer and helps guide all interactions and efforts to meet and exceed customer expectations. It is designed to be used to improve performance in any environment where customers come into contact with your organization, including but not limited to: Sales, Marketing, Business Development, Customer Satisfaction, Quality and Safety.
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“Rick has a great work ethic, and a high degree of commitment to his clients and colleagues. He'll persevere through a demanding project, and do what it takes to bring it to a good outcome. Plus, he's a lifelong learner, and is good at integrating worthwhile new ideas into his everyday work.” February 3, 2009 - Steve David, CEO - SkyMark Corporation (developer of PathMaker)